RETURN AND EXCHANGES
All returns must be made within 30 days.
The products must be new and unused. The products must be returned using the original packaging with the delivery note attached to the packaging.
Returns must be addressed to :
Pixcake – Retours
1 rue de la Couture
As soon as the package is received, we will send you an email to confirm whether you would prefer to exchange the items, receive a credit note or be reimbursed.
In accordance with Article 55 of the Act of 14 August 2000, the Customer has a cooling-off period of 7 (seven) days from the date of receipt of the goods, to change his mind and withdraw from the purchase without giving reasons. This right is exercised by returning the product, with the Customer remaining liable for the costs of carriage. The Customer must return the new article(s) intact in its/their original packaging, enclosing the original invoice, to the following address: LOGVAD - PICAKE - Retours - 1 rue de la couture - 59115 - Leers - FRANCE. The Customer is responsible for retaining all proof of such return and its date, and must therefore send the parcel by registered post. Where the right of withdrawal is exercised, "pixcake.com" shall be liable to pay the purchase price of the product(s) purchased and returned, with no deduction of cost except for the costs of return, which shall remain the liability of the Customer. Refund is due within 30 (thirty) days at the latest. Articles returned incomplete, spoilt, damaged or deteriorated cannot be taken back by "pixcake.com". The right of withdrawal shall be exercised under the same conditions from the time of making the order, and before delivery. If the right of withdrawal is exercised between the date the goods leave the workshop and the date they are delivered to the Customer, the return costs shall remain for the account of the Customer. The consignor shall assume all risks entailed in the return of the product. Shipments against cash on delivery will not be accepted. Only the price of the product returned will be refunded. The initial shipment costs shall remain for the Customer's account.